About

Shivani is a highly skilled and experienced Senior Technical Product Manager at Birdeye, with over 8 years of experience in Agile Software Development. She is well-versed in promoting object-oriented approaches to real-time software development, and has successfully directed large-scale teams or worked hands-on to complete extremely difficult projects. Shivani brings both cutting-edge programming expertise and exceptional interpersonal skills to leadership roles, making her an invaluable asset to any team. Shivani's career began as a Software Engineer at IBM, where she worked on the Airtel Subscription Engine. Her responsibilities included implementing AOC (Approval of Charge) retry for subscription through channels like SMS and USSD, as well as ONDR (Online Direct Renewal) in case of low balance during renewal of subscriptions. After IBM, Shivani joined Ameyo as an Engineering Team Lead, where she worked on a variety of projects, including Ameyo Reports, Ameyo Engage & Ameyo Emerge (Cloud-based Contact Center Solutions), and Ameyo Fusion CX. Her responsibilities included developing customized Freshdesk integrations for customers like Grofers and Revv, integrating CRMs like Salesforce, Freshdesk, Zendesk, ZOHO, and Sage with Ameyo, and introducing case management along with ticketing systems for front office and back office accountability segregation. Shivani's education includes a Bachelor of Engineering in Computer Science from BIT Mesra, where she graduated in 2013. Her technical skills include product management, software engineering, integration, Salesforce, and web development. Her relevant experience is 10.45 years, making her a highly experienced and skilled professional in her field.